Useful  informations  :

1.  Various guides and instructions for :

  • sizes
  • water resistance
  • time, date, day setting
  • solar watch
  • digital watch
  • connected watch

2.  Setting a Chronograph

3.  Adjusting a stainles steel strap

4.  Functions of a connected watch ICE smart,

tutorial and comparison

5.  Tutorials of the ICE smart junior and

geolocatable watches Find My (Apple) or Find Hub (Google) / ICE kids 4G

6.  Functions of a connected ring 

1.  Various guides and instruction manuals

 (translated into several languages)

Watches sizes guide

ICE watches sizes guide

Button

Waterproofness

ICE water-

proofness

Button

2.  Instructions for setting a chronograph

Using the chronograph
1.   The chronograph is started and stopped each time you activate the button A (in yellow).
2. Activating the button B (in red) returns the chronograph to the starting position.






Choosing  the Chronograph’s start position (*)
1.   Gently pull the winder (in orange) in his 2nd position.
2. Press button A (in yellow) to set the chronograph second hand to the desired start position.
Hold down button A if you want to move the
chronograph hand forward quickly.
3.  Return the winder to its normal position.

(*) You should also use this procedure if the chronograph hand does not return to its start position after you press button B, as well as when you replace the battery

3.  Adjust a stainless steel strap

4.  Functions of the connected watch ICE smart,

tutorial and comparison

Heart rate

Activate the measurement of your heart rate throughout the day.

Blood pressure

Measure your blood pressure and save your last 7 results.

Oxygen level

Measure your blood oxygen level and save your last 7 results.

Sleep

Save the total duration of your sleep periods and its different phases.

Camera remote control

Once you have connected your watch to your phone, you can use it as a remote control for your phone’s camera. 

Voice assistant

Say the ‘activation word’ to activate your phone’s voice assistant.

Notifications

Synchronise your phone’s notifications and display your last 5 notifications.

Phone

Recent calls

saves your call history. 

Dial pad

enter a number to call from your watch. 

Contacts

your contacts are synchronised with the app.

ICE smart junior

Find My (iOS) / Find Hub (Android)

Breathtaking colors of our planet
Button

5-6 days' autonomy

Portraits of people from around the globe
Button

Parental control

Stark beauty of desolate dunes
Button

Water Resistance IP68

Visual odyssey across continents
Button

ICE smart TKS 2.0

Bluetooth Calls

With the ICE smart TKS 2.0, there’s no need to take out your phone to answer a call ! In just one move, you can make or receive calls, via Bluetooth, directly from your watch.


Perfect for busy days, it follows you everywhere — at work, on a walk or at the gym — keeping you connected effortlessly and always in style.

Health Tracking

The watch offers complete health monitoring: heart rate, blood oxygen level and blood pressure are measured to give a clear overview of your daily well-being.


It also includes sleep tracking to analyze your light and deep sleep phases and display rest periods via the ICE smart app — helping you build healthy routines.

Sport Tracking

.The ICE smart TKS 2.0 supports you in all your sports activities by tracking steps, distance and calories burned.


Thanks to the ICE smart app, you can check your results and see your progress day after day.

Notifications

Sync your phone’s notifications directly to your watch.


It displays the five most recent notifications on screen.


To enjoy this feature, activate notifications in the ICE smart app.




Unboxing - Tutorial (useful for any ICE smart)

Comparison between the models

5.  Tutorials of the connected watch ICE smart junior

and geolocatable watches Find My (Apple) or Find Hub (Google) / ICE kids 4G

ICE smart junior 3.0 - Find My

Geolocatable watches in classic or connected version

Which watch to choose ? 

ICE find

ICE smart junior 3.0 Find My

Activate Apple Find My


● No paid subscription
● No sim card required
● Use of Apple's secure network
● Compatible with Apple devices only


ICE Smart Junior 3.0 Find My allows you to geolocate your child's smartwatch

directly on your phone in complete security, thanks to Apple's Find My technology.

If the watch is not nearby, the Find My app uses Apple’s global network to locate it. Nearby devices securely and anonymously send its position to iCloud, where it appears in the app.

How does it work ?

ICE kids 4G

SAFETY ZONES

SAFETY ZONES

With the Safety Zones feature, enjoy peace of mind every day.


From the app, you can easily set up multiple safety zones around the important places in your child's life: school, home, grandparents' house, sports,…


📍 Set a personalised perimeter for each location.

💛 A simple and reassuring solution to keep your child safe.

🔔 As soon as your child leaves a defined zone, you immediately receive a notification on your smartphone.

EMERGENCY CALL


Immediate help at hand.


⏱️ A long press of 5 seconds is enough to activate the feature: the watch automatically initiates an audio call to the managing parent via the ICE KIDS 4G app.

📞 Simple and intuitive, this system allows the child to act independently, even in a stressful situation.

💛 An essential feature to stay connected to your child, at all times.

VIDEO CALL


Stay connected to what matters most


Thanks to its 4G connectivity and built-in nano SIM card, ICE kids 4G allows children to make calls, send voice messages, texts or photos and stay in touch with their loved ones.


All communications are secure and limited to parent-approved contacts via the dedicated app.

AI STORY

AI STORY

With the AI Story feature, the watch becomes a true magical storyteller!


🎧 The child imagines and dictates their story and the AI instantly creates a unique audio narrative, just for them.

🛡️ Inappropriate requests are simply not taken into account, for an always positive and safe experience.

🌈 A fun way to stimulate imagination… and to travel through stories, again and again!

Starting with ICE kids 4G

Install the App on your smartphone

Install the ICE kids 4G app on your smartphone (main parent) via the App Store or Google Play.

Button

Check, charge and start the wach

Fully charge your watch, make sure you have stable network coverage and turn it on using the Power button (top right button).

Button

Start-up sequence on the watch

Select your language, press "Start" (2x), a unique QR code is displayed.

Button

Pair the watch to the smartphone

Open the ICE kids 4G app on you smartphone, go to "My Devices", tap "Add a Device", tap "Buy a Plan" (follow the steps), scan the watch's unique QR code, enter the 8-digit code displayed on the watch and tap "Next".

Button

6.  Functions of the connected ICE ring


The ICE ring is linked to a mobile application

that lets you quickly view all the data recorded by the connected ring.

Compatible with iPhone and Android, the ICE ring application can be downloaded

from the Google Play Store or the Apple App Store.


Activity monitoring


With the ICE ring, you can track your activity according to your lifestyle.

The connected ring records and measures every detail 

of your daily life :

  • number of steps
  • distance covered
  • heart rate
  • calories burned
  • stress management

Sports Activities and GPS


The ICE ring can track 24 sports via the application, 5 of which use the GPS function to display the distance covered between the start and finish points on the map.


Sports :

Fitness, Running, Football, Cycling, Tennis, etc.

Sleep Monitoring


Analysis of the ICE ring's sensors enables the algorithms to sequence the sleep cycles :

awake, resting, light sleep, 

deep sleep / REM.


Each cycle plays an important role for the body. A score between 0 (poor) and 100 (excellent) will be recorded on the app depending on the quality of sleep during the cycle.

Cardiac and blood monitoring


The ICE ring also detects and tracks heart rate, heart rate variation, blood pressure and SpO2.


The data is recorded every hour and continuously during sporting activity, in a way that is as discreet as it is ultra-precise.

After-Sales Service

For any service or repairs to your ICE-WATCH watch, please contact the brand's point of sale. To find a shop near you, consult the shop locator page.


At the Ice-Watch Genève Flagship Store, any ICE-WATCH watch, whether or not it is under warranty, is taken care of by us for :


  • a change of battery
  • the replacement of the mineral glass
  • supply of strap or band, buckle or bar and a strap adjustment 
  • if your watch cannot be repaired, you will be proposed to replace it with a new watch; the old one will be recycled.

For a battery change, contact your nearest ICE-WATCH retailer (see shop locator page) or any watchmaker. 


At the Flagship Store Ice-Watch Genève, the battery change service, including water-resistance check and possible seal-water replacement, is carried out within 24-48 hours by our qualified Swiss watchmakers in their workshop in Geneva.

The mineral glass on your ICE-WATCH watch has been damaged, cracked or broken by an accidental impact or fall. We are very sorry about this. 

Fortunately, the mineral glass can be replaced without further ado. To do so, please go to your nearest ICE-WATCH point of sale (see shop location).


If the watch is too badly damaged, you will be proposed to replace it by a new one; the old one will be recycled.

Changing the strap :

take your watch with you (to enable you to record the dimensions and colour of the strap required) and contact your ICE-WATCH sales point, which will provide you with the strap.


Replacement a loop :

take your watch with you (to enable the dimensions and colour of the required loop to be noted) and go to your ICE-WATCH sales point, which will supply you with the loop corresponding to the strap of your watch. 


To find a shop near you, see the shop locator page.


If a supply is not available, it will be ordered and you will be notified by SMS as soon as it is received.

Would you like to recycle your watch ?


Whether it is damaged, worn out or simply no longer to your liking, we are committed to collecting your ICE-WATCH watch for recycling.

To support you in this process, we offer you a 30% discount voucher (in the form of a gift-card) to be used on your next purchase on www.ice-watch-geneve.com

You will receive the gift card as soon as we receive the watch to be recycled.


To do so, please :

1. Send us an email informing us of your intention and providing your exact contact details (first name, surname, exact address, telephone number) as well as the watch reference number (found at the top of the back of the case).

2. Return your watch (at your expense, in a plain envelope by A+ post) to :

Ice-Watch Genève - 11, rue de Rive - 1204 Genève

Frequently Asked Questions :

  • Who is ICE-WATCH ?

     Created by the Belgian Jean-Pierre Lutgen, end of 2006, and distributed all around the world market since 2007, the ICE-WATCH watch, international, intercultural and intergenerational, has established itself as a must have accessory to wear and offer.


    As part of the entry-level segment and with multiple styles (colourful, trendy, sporty, fashion, elegant, vintage, minimalist, glamorous, urban), ICE-WATCH watches appeal to a wide audience, from the very young to the elderly, and perfectly adapt to the diversity of activities and tastes of those who wear them. 


    The ICE-WATCH brand enjoys high visibility. Its collections have generated multiple product placements on the international music scene: David Guetta, The Black Eyed Peas, Katy Perry, No Doubt, Jason Derulo, Avril Lavigne, Jennifer Lopez, Robin Schulz as well as in sports circles with champions Philippe Gilbert, Marco Wittmann, Florent Manaudou, Eden Hazard. The brand also boasts a beautiful television audience thanks to the charming Belgian Tatiana Silva, who makes the rain and sunshine on TF1. 


    In addition, more targeted and collector models are emerging through partnerships and prestigious co-branding with, for example, BMW Motorsport, the competition department of the car manufacturer BMW, Pantone Universe, the inventor of hexachromy, and the Vendée Globe, the famous round the world sailing race. In 2017, the Ice-Watch brand celebrated its 10th anniversary by inviting all its partners and employees to Bastogne (Belgium) to take part in a "Surreal Dinner" organised by Belgian designer Charles Kaisin.

    In the same year, Jean-Pierre Lutgen was voted Manager of the Year 2017 by Trends Tendances magazine.


    Tintin watches launched in 2018. The Belgian watch brand convinced the Moulinsart Foundation to launch a series of watches featuring characters created by Hergé. A ‘recognition’ for the boss, Jean-Pierre Lutgen.


    In 2020, Ice-Watch will surprise once again with the launch of its first solar-powered watch. Free as a bird, ICE solar power draws its energy solely from light. Sustainable, clean, infinitely renewable energy! A brand for today, Ice-Watch is gradually responding to today's aspirations with its own values: optimism, accessibility, simplicity and, of course, the cult of colour.

    With the launch of ICE solar power, Ice-Watch and its teams are supporting people who want to do something concrete for the planet. The ICE solar power is a way of expressing a commitment to responsible consumption. This collection creates a new "green" segment for Ice-Watch, in tune with the times, while remaining accessible and trendy.


    Giving the time in colour and dressing up wrists with pretty, attractive watches gives you ideas. Ice-Watch is happily following its chromatic logic by launching a fashion mantra: "Match your watch". Translation: accompany your watch with a piece of jewellery that resembles it like an alter ego. A bracelet, of course. From then on, different collections of bracelets will be presented regularly.

    Belgian watch brand Ice-Watch is once again showing up where you least expect it. This time, it has chosen to make a splash by taking another step into the world of jewellery. After bracelets with XXL links, its values now shine through in ultra-slim bracelets punctuated with a diamond. The bracelets are made in a planet-friendly way, and the in-store visual concept is a highly eye-catching one, highlighting the diamond bracelet even more by inserting it on a matching translucent disc.


    At the end of 2022, the famous Belgian brand Ice-Watch reveals its digital shift with its new ICE digit collection.

    Ice-Watch will be expanding its digital ranges: the colourful ICE digit ultra collection, water-resistant to 10 ATM, and the ICE digit retro collection, with its resolutely 1980s look and available in 22 colours. The brand always likes to tell the time in multiple colours ! 


    A major technological breakthrough in 2023: Ice-Watch unveils its new ICE smart one collection. This latest-generation connected watch is accessible to all, offering unbeatable value for money, 3 to 5 days' battery life, IP68 water-resistance and a host of functions !

    And the success continues !


    In 2024, a new look with the ICE boliday models. Here too, success will be assured. 

    The same year,  launch of the Swiss Made  watch brand WachPeople  by Ice-Watch which ushers in a new era : luxury for everyone. 


    In 2025, Ice-Watch launched the world's first Find My geolocation watches, available in both connected and non-connected versions. The same year also saw the arrival of ICE smart TKS watches, connected watches with a chic design that stood out from the boring looks of other connected watches.


    Finally, nearly 5 million active fans on social networks such as Facebook, Instagram, Snapchat, Twitter, Pinterest,  Youtube and TikTok reinforce the brand's constant success and durability, always very dynamic and innovative. 


    ICE-WATCH has become an essential reference in watchmaking worldwide.


    Slogan : Change. You can.

  • Warranty ?

    All ICE-WATCH products are covered by a 2-year local warranty against defects in materials and workmanship. The guarantee takes effect on the delivery date of the item, justified by the accompanying document, i.e. the guarantee coupon, duly completed with date of purchase, watch reference and store stamp, located in the ICE-WATCH box or case, which we ask you to keep carefully. 


    This warranty covers all parts except the battery, bracelet and glass. We are not liable for damage caused by the possession or use of the watch, damage due to improper maintenance, non-compliance with the operating instructions or normal wear and tear. 


    In the event of failure of the watch due to a material or manufacturing defect, please return the watch to ICE-WATCH Genève with the completed warranty coupon (date of purchase, watch reference and store stamp). This limited warranty is void if the defect is due to improper or inappropriate use of the watch.


    Note : an ICE-WATCH watch, repaired or replaced under warranty, will benefit from the remainder of the warranty period, calculated from the original purchase date of the watch; whether your watch is repaired or replaced, the warranty period is not extended.

  • Exchange? How soon ?

    Any watch from the Flagship ICE-WATCH Genève may be exchanged for another watch of different size, colour and model, provided that it is in its original packaging and accompanied by the duly completed guarantee. 


    There is no time limit for exchange if the purchase is made at the Flagship ICE-WATCH in Geneva.

    On the other hand, for any purchase on the online shop the return is 14 days after receipt of the goods.


    The exchange can only take place once.

    Refunds are excluded. 

    See also "Gift voucher? Gift-card ?"

  • Gift voucher ? Gift-card ?

    It may happen that, during the exchange, you do not find the desired watch or that it is not available; in this case, ICE-WATCH Genève will issue a gift voucher in exchange for the watch and of equivalent value.


    In-Store, gift voucher :

    You would like to offer an ICE-WATCH watch but you are afraid of getting the wrong model: make your purchase without worry since an exchange is always possible; otherwise, choose a gift voucher for the amount of your choice.


    In-Online Store, gift-card :

    You can use the gift-card as a means of payment for all products in the Online Store : give the code at the checkout to redeem your gift card.

    You can also share the gift card with the recipient by sending them the email you received or copy the gift code and our store address to share via any email application.

    If you purchase several gift cards, they cannot be combined for the same purchase. You can only enter one gift card code at a time. Gift cards cannot be combined with promotional codes and cannot be refunded in cash.

    Your gift card is neither exchangeable nor refundable, even partially, for any reason whatsoever (including theft, loss, damage or expiration).

  • How do I identify the model of my watch ?

    The watch reference is written at the top on the back of the steel case.


    The watch is part of a category and a collection in which each model has a specific name; it is the names, sizes, colours, etc., that distinguish each model in the collection. 


    Categories :

    • Ice-Watch 
    • ICE
    • ICE digit
    • ICE smart
    • ICE solar
    • Jewellery

    Example : ICE flower - Grey leaves (Reference 020515)

    Category : ICE / Collection : flower / Model : Grey leaves / Size : M / Colour : grey

  • What does AMOLED mean ?

    AMOLED, for "Active-Matrix Organic Light-Emitting Diode", refers to screens that use an active matrix (allowing each pixel to be controlled independently of the others) and OLED (organic light-emitting diode) technology.

    AMOLED screens consume much less energy than LCD screens; they control each pixel, which means they are only switched on when they need to be, reducing energy consumption and freeing up your battery for more important tasks.

  • What does IP 68 correspond to ?

    The IP (protection index) is an international standard set up by the International Electrotechnical Commission (IEC). It is made up of 2 numbers and tells the user how waterproof the device is.

    1st number : protection against solids 

    2nd number : protection against water intrusion


    IP 68 = totally dust-tight and protected against immersion according to the manufacturer's specifications.

  • What does ATM mean, 10 ATM correspond to ?

    "ATM" is the abbreviation for "normal atmosphere". It is a pressure unit that indicates the tightness of a watch. 


    The BAR (bar symbol) is a unit of measurement for fluid pressure. This unit has the advantage of being close to the atmosphere (average atmospheric pressure at the sea surface). 


    Physical data: 1 BAR = 0.986923 ATM --> 10 BAR = 10 ATM = 100 m


    In practice, a watch bearing the 3 ATM mention is "water resistant 30 m", which means that it is water resistant, but it is not possible to swim with it, the pressure exerted during swimming being higher than that which can be supported by the case. This activity is permitted with a 10 ATM watch (water resistant 100 m); diving is only possible from 20 ATM.


    Below are the different sealing bearings: 

    • Waterproof: perspiration
    • Water resistant 3 ATM: hand washing 
    • Water resistant 5 ATM: bath or shower 
    • Water resistant 10 ATM: sports swimming / water sports
    • Water resistant 20 ATM/30 ATM : snorkeling

    ICE-WATCH watches are not suitable for diving sports.

  • What is the purpose of the bezel on a watch ?

    The bezel of the diver's watches is used to indicate the immersion time. Simply turn the bezel to adjust the zero number on the minute hand at the time of immersion to know, as you dive, the number of minutes elapsed underwater and therefore estimate the oxygen remaining in your cylinders.


    The bezel is generally unidirectional to limit errors due to unintentional handling of the bezel during diving.


    Note : ICE-WATCH watches are not intended for diving sports

  • Before going into the water, what should I check on my watch ?

    Your watch must of course be water resistant (view waterproof explanatory table)!  

    Before going into the water, check that the crown and push-pieces on your watch are properly closed; screw the crown back on tightly if it is equipped with a screw crown. Do not handle them while in water.

  • How can I see if the waterproofness of my watch is no longer assured ?

    Thermal shocks or large temperature variations can accelerate the normal aging of the seals that provide the seal. Water condensation under the watch glass or on the dial indicates that the watch is no longer waterproof. Water infiltration or humidity can cause significant damage or anomalies.


    Avoid any contact with water and give your watch to a professional as soon as possible for repair.

  • How to adjust my chronograph (stopwatch) ?

    To use your ICE-WATCH stopwatch correctly, set it, choose the starting position, reset it (if, for example, the stopwatch hand does not return to its starting position after the button is activated), consult the operating instructions here

  • How to adjust the stainless steel strap of my watch ?

    To adjust the steel strap of an ICE-WATCH watch, watch the video, which shows you how to proceed, by clicking here

  • How to clean the silicone strap of my watch ?

    The silicone strap can be gently cleaned with a used toothbrush, water and a little soap. Regularly maintained, the strap of your ICE-WATCH watch will retain its brilliance and colour.

  • How to replace the strap of my watch ?

    The strap of your ICE-WATCH watch is damaged, worn or broken. You have the possibility to replace it.


    Take your watch with you (to allow you to take note of the size and colour of the strap required) and contact your ICE-WATCH point of sale, which will provide you with the strap for your watch. If it is not available, it will be ordered. You will be notified as soon as it is received in the store.

  • How to replace the loop of the silicone strap of my watch ?

    The loop on your ICE-WATCH watch is damaged or you have lost it. You have the possibility to replace it.


    Take your watch with you (to allow you to measure the size and colour of the required loop) and contact your ICE-WATCH point of sale, which will provide you with the loop corresponding to the strap of your watch. If it is not available, it will be ordered. You will be notified as soon as it is received in the store.

  • What should I do if the glass of my watch has broken ?

    The mineral glass of your ICE-WATCH watch has been accidentally damaged, cracked or broken by an unfortunate impact or fall. We are sorry about that. Fortunately, the glass can be replaced without further replacement. 

    To do this, please go to the nearest ICE-WATCH point of sale, which will ship your watch to the factory for replacement of broken glass.

  • What can I do to keep my watch in good condition ?

    Salt water, acidity of perspiration, perfume and chemicals attack the joints and reduce the duration of the seal. That is why we recommend that you have all the elements that contribute to waterproofing examined regularly to ensure that they are intact and in good condition: the crown, pushers, glass, seals.

  • Where to go for service or repair of my watch ?

    After-sales service (such as changing batteries, bracelets, bystanders, replacing broken glass, etc.) is provided at all ICE-WATCH brand outlets. Consult the ICE-WATCH store location page to find the store closest to your home.


    Note : if your ICE-WATCH watch is still under warranty, it is essential to attach the completed warranty coupon to your watch when it is processed for repair.

  • Other questions ?

    Feel free to  contact ICE-WATCH Genève by phone or e-mail !